Last updated: [2024-11-03]
At drivediag we strive to ensure customer satisfaction with every purchase of our diagnostic software. If you are not completely satisfied, please review our return policy below.
1. Eligibility for Returns
Due to the nature of digital products, we only accept returns or exchanges under certain conditions:
- Software is defective: If the product you received has a technical issue that prevents it from functioning as advertised.
- Incorrect software received: If you received software that does not match your order.
To request a return, please contact us at [Contact Email Address] within 14 days of your purchase.
2. Non-Returnable Items
The following items are not eligible for return:
- Digital downloads: Once downloaded, digital products cannot be returned or refunded, except in cases of technical defects.
- License keys: Once issued, license keys cannot be returned or refunded.
- Promotional items: Products purchased as part of a promotion or discount may be non-returnable. Please check specific promotion terms.
3. Return Process
To start a return, please email us at [Contact Email Address] with the following details:
- Order number
- Description of the issue
- Proof of purchase (e.g., confirmation email, invoice)
- Screenshots or evidence of the issue, if applicable
Our team will review your request within 3-5 business days and determine if it meets our return policy criteria.
4. Refunds
If your return is approved:
- Digital Products: For defective software or incorrect products, we will provide a replacement or a full refund, depending on your preference.
- Refunds will be processed through the original payment method within 5-10 business days. You will receive a confirmation email once the refund has been issued.
5. Exchanges
In the event of receiving incorrect software, we will gladly exchange it for the correct product. Contact us at [Contact Email Address] with your order details to initiate an exchange.
6. Contact Us
If you have any questions about our return policy or need assistance with a return, please contact us at:
drivediag